Shipping & Return Policy

General Returns Policy

Last updated: Aug 29, 2023

2. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has machine parts or accessories, defective or different from their description on the product detail.

3. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we many facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with us through Our outlet Services. Subject to Glowmart Smart Retail Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.

4. Return will be processed only if: • it is determined that the product was not damaged while in your possession; • the product is not different from what was shipped to you; • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).

5. If you wish to return an electronic device that stores any personal information, please ensure that have removed all such personal information from the device prior to returning.

6. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.

7. Product marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

8. No additional information is required to return an eligible order unless otherwise noted in the category specific policy.

9. Product may be eligivle for replacement only if the same seller has the exact same item in stock.

10. If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.

11. Products purchased by international customers are not eligible for returns. However, orders made by by international customers are eligible for refunds.

12. To know about the Return window for Glowmart Smart Retail Business orders, please visit here.

13. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Glowmart Smart Retail reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you’ve received a not-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.